In2edu I.C.T. Resources Enhancing Education & Learning

Journey with MojoHelpdesk Cloudbased Desktop Support in a Primary School

Zoho Mobile
After some quick research through the various options available (see "References" below), I chose to review and test Mojo as it has a version with 3 agents (support staff) free. Up to this point we have been using a Google form but we needed something that worked a bit better in terms of statistics and use. It looks as though Mojo will suit a primary school with a 1:1 laptop and iPad programme. If we go beyond 3 agents (to paid version), it is probably not the cheapest for 4-6 agents, but beyond this could also have a better features for cost ratio than other options. Most others do not seem to have any more than one agent in free versions, and/or their free version has a lot less features. Having SSO (Single Sign On) and a mobile app version within the free features was also important to me as I want the software to be as easy to use and mobile as possible.

Setup and Customisation of the HelpDesk.

Went smoothly. Customisation of the queues types, adding of other agents and helpdesk ticket templates were very easy.

First test went smoothly with the system able to email groups of Agents as needed. Use on mobile was reasonable, responsive. Found the app logged me out on occasions, despite asking to stay logged in. See snaps for mobile look.

Updates and Further Feedback

Minus

  • Started using knowledge base. No hypermarkup features at all. Pasted links become hyperlinks. Can't use bullets etc. So would mostly make links to other help documents where videos etc may display.
Plus
  • Users can reply via email or online to a ticket.

Mojo Mobile Dashboard

References




Comments

iOS Educational Apps that don't work under iOS11

Before you update school iPads etc check to see what works or not. Update one iPad if you're not sure. Apps will NOT work at all under iOS11 if they are 32bit only. You can check which apps are not going to work before updating by navigating to, Settings -> General -> About -> Applications on your iOS device. There you’ll get a list of the apps currently installed on your phone that haven’t been updated for iOS 11 yet.
The other item that will be handy is when apps update themselves to use the new Files App system on iOS11. This will be useful possibly for exchanging and retention of files more easily.
Add what you find to the list in comments below and I will update!

Crash under iOS11

Pages? (has been updated but I get a crash consistently on one iPad (miniretina - ME280X/A but not an brand new iPad A1822).

Don't work yet under iOS11

Literacy

Ready to Read series MOE (NZ)

Music

Songify
MadPad HD

Mathematics

Meteor Maths
Numerosity
Mathical
Numbers!

Creativity/Thinking

CreatorVerse
RoboSockets

Coding

Atlantis


Comments

Track goals across a number of people, staff following a personal learning plan.

Great site for following a pupils personal learning plan. Not sure how long it will stay free, as it is in beta stage right now.

Comments
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