In2edu I.C.T. Resources Enhancing Education & Learning

Journey with MojoHelpdesk Cloudbased Desktop Support in a Primary School

Zoho Mobile
After some quick research through the various options available (see "References" below), I chose to review and test Mojo as it has a version with 3 agents (support staff) free. Up to this point we have been using a Google form but we needed something that worked a bit better in terms of statistics and use. It looks as though Mojo will suit a primary school with a 1:1 laptop and iPad programme. If we go beyond 3 agents (to paid version), it is probably not the cheapest for 4-6 agents, but beyond this could also have a better features for cost ratio than other options. Most others do not seem to have any more than one agent in free versions, and/or their free version has a lot less features. Having SSO (Single Sign On) and a mobile app version within the free features was also important to me as I want the software to be as easy to use and mobile as possible.

Setup and Customisation of the HelpDesk.

Went smoothly. Customisation of the queues types, adding of other agents and helpdesk ticket templates were very easy.

First test went smoothly with the system able to email groups of Agents as needed. Use on mobile was reasonable, responsive. Found the app logged me out on occasions, despite asking to stay logged in. See snaps for mobile look.

Updates and Further Feedback


  • Started using knowledge base. No hypermarkup features at all. Pasted links become hyperlinks. Can't use bullets etc. So would mostly make links to other help documents where videos etc may display.
  • Users can reply via email or online to a ticket.

Mojo Mobile Dashboard



PD - CSER Digital Technologies Massive Open Online Course (MOOC)

I signed up for the Foundation-6 Australian Digital Technologies course, sponsored in part by Google and the Australian Education Department.
This is my entry for the #cserTask1 of "Task 1: Introducing DTs".

Task 1: Introducing DTs RocketLab heads for Orbit!

A Digital Technologies solution has many parts to the whole. RocketLab in New Zealand is in the final parts of testing its 3D printed carbon composite Electron rocket, with the aim of becoming the foremost rocket launching entity in the world from one of its launchpads in Mahia. Rocket Lab is a private company, with major investors including Khosla Ventures, Bessemer Venture Partners, Data Collective, Promus Ventures, Lockheed Martin and K1W1, illustrating the first point of collaboration.
Collaboration both within a business (its people and administration structures) and outside (with other business partners) is an important way to bring success to a company in today's interconnected world.  Security of your data and information as it crosses the world is vital within this collaboration, but today it is possible to have different parts of your team working in different physical locations, all contributing to a project. Digital Technologies: Skyping, shared screen conferencing, collaborative documentation (eg Google Suite, Project Management) etc. all contribute to the success of a project like this.
RocketLab is seeking to provide fast and affordable payload deployment, in a way that no other firm delivers payloads and 3D Printing is an important part of this. By using 3D Printing the business can have an efficient and affordable design process from ideas to design to testing through to reiteration.
RocketLabs employs a wide range of jobs with the needs for Digital Technologies related qualifications and skills such as: Structural/Electrical/Mechanical/Electronics engineers, Designers,  Website Developers, Testers (Quality Control is a wide range of areas), Communications Specialists, Graphic Designers, Media specialists, a wide range of programmers over different coding languages, a range of networking positions, Systems Specialists, as well as management of all these aspects.
In their most recent test flight, RocketLab completed a post flight analysis to ascertain where faults could be addressed and improvements made, this follows any good design thinking process or computational process where problems are broken down and data is analysed to find solutions so that the next flight can be more successful.
Check out a look at the launch site in Mahia with the Electron rocket ready to go.
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